eCatering services have been started by IRCTC for passengers traveling by train where they can order and book their meals on www.ecatering.irctc.co.in or Food on Tracks App or by calling 1323.

How Can I book my meal by calling?

You can order your meal by calling on 1323 toll-free. The booking shall be made by the customer service executive.

I have an E-ticket. Can I book my meal through IRCTC eCatering?

Yes, if you have a valid ticket either E-ticket or from the ticket taken reservation window you can book meals through IRCTC eCatering.

My ticket is not yet confirmed, Can I still book my meal from IRCTC eCatering?

Yes, the passengers with the waitlisted tickets can book order food. However, the delivery can only be done if your waitlisted ticket gets confirmed at the time of chart preparation.

How do I know if my booking is confirmed or not?

After the completion of the transaction, an email and SMS will be generated and sent to the customer as well as the service provider. The sms and email contain the details of the order.

Whom should I contact if my meal is not delivered?

You can lodge a complaint on the eCatering portal within 5 days from the date of delivery using the email id and phone number used during the booking of meals.

Get Fast Food Delivery at Lucknow Railway Station

Get fast Food Delivery at Lucknow Station

Lucknow or the ‘City of Nawabs’ is a must-visit destination for food lovers. If you want to enjoy the mouthwatering cuisine of Lucknow, then the easiest way to do it is by becoming an IRCTC eCatering user. An initiative of the Indian Railways Catering and Tourism Corporation, the IRCTC e-catering service provides very healthy and affordable travel food services during train journeys. Now you don’t need to depend on the train’s pantry car or stalls on the platform. Just hold your phone, order food online and food will be there right in front of your seat inside your train. So, whether you want Jain food at Lucknow railway station or Italian food, or authentic regional delights, you can simply order from the comfort of your seat. It offers you a wide range of healthy and hygienic meals delivered right on your berth. In this service, IRCTC has partnered with the most reliable restaurants and eating joints across India renowned for the high quality of fresh & healthy food. The train food price is also very reasonable. Always keep in mind you have to place your order well in time to ensure that you get a tasty meal delivered to your seat.

There are three ways to order food for traveling by train

• Call a toll-free number

• Send a message

• Log onto the IRCTC’s e-catering section

• For smartphone users there is also an option of downloading an app.

When you are traveling by train, you can also order healthy, tasty, and hygienic food to fulfill your hunger from IRCTC’s ‘Food on Track’ service. You can order food online from any restaurant you like that is listed on IRCTC eCatering. You will get a chance to choose vegetarian options or non-veg food delivery on train berths. You can easily order veg and non-veg food from reputed food providers during your journey on the train.

While ordering food on the train at Lucknow or getting your online food order in Lucknow railway station, do keep in mind that you receive it from an authorized vendor only. Here’s how you can differentiate between an authorized IRCTC food vendor and an unauthorized one.

IRCTC-authorized food vendors

Food will be delivered in hot bags by authorized aggregators in proper uniforms.
Food will be packed properly & delivered by FSSAI-approved restaurants.
A computer-generated bill with GST compliance shall be given.

Unauthorized food vendors

Food would be delivered by unprofessional staff/ unauthorized aggregators without uniforms.
Food would be packed shabbily with the least attention paid to hygiene.
A handwritten bill is usually given.

Steps to Follow for Online Food Delivery

Visit the website: www.ecatering.irctc.co.in or download the” Food on track” App.
Enter your PNR number.
Select the place where you want your meal delivered from a list of available stations. For example, you can choose Lucknow railway station.
A list of the available vendors with their menu and food rate on the train will be displayed.
Select your meal.
You may choose the ‘Pay on Delivery’ option or make the payment online
Enjoy your meal at your seat.

That’s it. With these easy steps, you can just relish healthy, hygienic, and delicious meals from the comfort of your seat. You neither have to worry about packing food for the entire travel group nor getting down the train and running back with packets of food. Just use IRCTC’s eCatering service and make your journey an enjoyable one!

Disclaimer: All information provided on this website is in good faith. While we endeavor to keep the information up to date and correct, we suggest everyone refer to the official website www.ecatering.irctc.co.in for updated packages and offers.