Culinary Conquests: When IRCTC e-Catering Makes Every Effort Rewarding

The act of travelling via train is consistently seen as a captivating and stimulating experience for individuals everywhere. Train travels are characterised by the rhythmic chugging of the engine, the picturesque vistas that unfold along the way, and the sense of camaraderie that develops among other passengers. All of these contribute to the creation of lasting and cherished memories. In relation to augmenting this experience, a pivotal factor that is critical is the provision of onboard eating services.

The era when passengers were limited to consuming limited and unappealing food options is no more. The availability of technology and the rise of online food delivery services have facilitated the opportunity to enjoy delectable meals during train travel. Undoubtedly, a notable service in this particular field is IRCTC eCatering, which provides exceptional online meal delivery services for train passengers.

Evolution of IRCTC eCatering

IRCTC eCatering has been offering passengers all throughout the country a much-needed food on train service since its launch in 2014. And the amount of positive feedback has been equally impressive. The provision of hot and appetising meals aboard trains is now a reality with IRCTC eCatering. We’ve established a foothold in more than 400 stations across India with the support of our 2,000+ eCatering partners.

Regardless of whether you are travelling from Mumbai to New Delhi or from Howrah to Bhubaneswar, you can have your favourite dishes delivered to your seat. And, oh, we’re just getting started! Soon enough, our services will be present at every railway station. Get ready for some serious expansion!

Why Choose IRCTC eCatering to Order Food on Train Online?

Delectable Menu Choices

Our platform offers a wide-ranging menu that encompasses both regional & international options. This provides passengers with the opportunity to order a diverse array of foods. In a single click, you may find a diverse range of dishes and meal options. This includes North Indian, South Indian, soups, beverages, Chinese, Italian, Pure Veg, Non-Veg to Jain Food, and more. To ensure that you don’t miss home even when travelling by rail, IRCTC eCatering lets you order many local or regional specialities too. You may enjoy a variety of regional delicacies, such as Daal Baati Churma, Kachoris, Litti Chokha, Luchi AluDom, Samosa Chaat etc without leaving your seat.

Ensuring Quality and Hygiene

All the restaurants featured on IRCTC eCatering demonstrate complete adherence to the rules set out by the Food Safety and Standards Authority of India (FSSAI). Thus, partners, food vendors & restaurants use the best practices in preparing all meals, guaranteeing the passengers’ contentment. The ingredients are carefully picked, and they are delicious as well as fresh. This dedication to achieving high standards guarantees that passengers get meals & dishes that are both delicious and meet health and safety standards.

Order for your entire group

In order to augment the whole experience, IRCTC eCatering also provides unique services. Like passengers have the opportunity to utilise the “Group Food Ordering” functionality. This option enables them to conveniently place food orders for their whole travel group simultaneously. This specific function offers a high level of convenience for individuals who are travelling together, such as families, friends, or coworkers. Furthermore, travellers can order their meals in advance and have them delivered at particular stations along the route. This guarantees a smooth and delightful onboard dining experience.

Food Delivery on Trains at Your Seat

The meal will be delivered directly to your seat by the delivery professional. This minimises unnecessary complications. Just order, sit, relax and wait for your food to be brought to you as soon as the train pulls into your chosen train station.

Customer Support Available

You can contact customer service at 1323. We are consistently prepared to promptly address and resolve any concerns or problems that you may have.

Seamless Ordering Process

It’s simple to place a meal order with IRCTC eCatering. The IRCTC eCatering “Food on Track” mobile app, available in both the Play Store and the App Store, makes placing your order a breeze. Alternatively, you can order delectable meals through the official website or through the Whatsapp number. IRCTC eCatering also enables you to order your favourite meal by simply calling 1323 if you’re facing internet issues. The three top methods available for placing meal orders conveniently:

• utilising the official website of IRCTC eCatering https://www.ecatering.irctc.co.in/
• employing the ‘Food on Track‘ application
• or making a phone call to 1323

Order food in trains online through the IRCTC eCatering website

• Visit the IRCTC eCatering’s official website at https://www.ecatering.irctc.co.in/.
• Enter your 10-digit PNR number.
• Choose the railway station where you wish to get your food.
• You may select your favourite foods from a list of available restaurants and menu items.
• You can then opt to pay online or choose to Pay on Delivery.
• Rest easy and wait patiently at your seat. Your meal will be delivered to your seat right on time.

Use the Food on Track App for ordering food in trains

• Download the Food on Track mobile app from the App Store or the Play Store.
• Enter your PNR number after that. The app will gather all the essential data, including passenger information, train name, and station name.
• After that, it will show you a list of the restaurants and food vendors along your route.
• Decide where you want your food delivered.
• After that, pick from the many eateries and food alternatives that are offered.
• Next, pick a payment method from the available choices, such as Pay on Delivery.
• When receiving the order, please let the delivery partner know the delivery code.

Food Delivery in Trains by calling IRCTC eCatering customer care

You can alternatively call IRCTC eCatering Customer Service at 1323 to provide your information and place your food order.

Personalised Culinary Experience

You can embrace the spirit of festivals like Chaitra Navratri, Shardiya Navratri, Diwali, and more by indulging in the delicious delights of Satwik, Pure Veg, or Jain food delivered right to your seat. Also why settle for a regular train journey when you can turn it into a sweet celebration? You can get your cake fix and satisfy your dessert cravings by ordering scrumptious treats through eCatering. Birthdays and anniversaries just got a whole lot sweeter on the rails!

Impact of eCatering on Local Businesses and Tourism

IRCTC eCatering goes beyond tantalising taste buds; it serves as a catalyst for local businesses and tourism. By collaborating with regional food vendors and restaurants, the service empowers local economies and provides a platform for small-scale culinary ventures to showcase their flavours.

Additionally, the fusion of diverse cuisines available through eCatering entices travellers to explore the culinary tapestry of each region, inadvertently boosting tourism. This symbiotic relationship between food, culture, and travel not only stimulates economic growth but also enriches the cultural fabric of communities along railway lines.

Collaborations and Partnerships of eCatering

To broaden its menu and provide customers additional options, IRCTC eCatering works with as many businesses, restaurants, stores, and service providers as it can. eCatering has partnered with all types and strata of vendors. From Jan Ahaar Kendras to NGOs & SHGs to well-known companies like Dominos, Comesum, Behrouz, nStore, Zoo, and many more, the vendor class range varies. Unique collaborations, such as those with SHGs and NGOs, help local groups and enterprises to advertise themselves and get exposure & opportunities. Additionally, the vendor partner variety ranges from local businesses to regional outlets to international cuisine providers.

Sustainability Initiatives taken by eCatering

IRCTC eCatering takes a conscientious step towards sustainability by embracing eco-friendly practices. The service promotes reducing plastic waste through the use of biodegradable and recyclable packaging for meals. Moreover, the emphasis on sourcing organic and locally produced ingredients not only promotes healthier food choices but also supports local farmers and reduces the carbon footprint associated with food transportation. By intertwining sustainable principles into its operations, IRCTC eCatering not only enhances the gastronomic experience but also contributes to a greener and more environmentally responsible future.

Overcoming Challenges

Navigating the complex terrain of railway catering presents its share of hurdles, and IRCTC eCatering has risen to the occasion. By implementing meticulous logistics and coordination strategies, the service ensures that passengers receive their meals seamlessly, even across multiple stations. Managing seasonal fluctuations in demand and meticulously incorporating customer feedback has enabled continuous enhancement of the eCatering experience. Through innovation and adaptation, IRCTC eCatering exemplifies its commitment to surmounting challenges and providing passengers with a delightful and hassle-free culinary journey.

Types of Food in Trains You Can Order with IRCTC eCatering

• Order Breakfast, Lunch, Snacks, and Dinner on trains.
• Varieties of Veg and Non-Veg Thali in Trains like Standard Thali, Maharaja Thali, Combo Thali, and many more.
• Biryani of Different Varieties
• Order Jain Food
• Varieties of Pizza
• Pure Veg food
• Non-Veg meals
• Group Food on Trains for bulk food orders in trains with the best prices.
• Order your favourite Beverages on the train, either hot or cold like tea, chaas, buttermilk, lassi, coffee etc.
• Order cakes, desserts and mithai and celebrate during the train journey.
• Varieties of Combo meals with discounts.

IRCTC E-Catering: Beyond Train Journeys

Achievements of eCatering

On October 22, 2022, 25123 orders and 58188 meals were delivered, which is the largest delivery to date. The highest number of meal deliveries in a day, if we talk about June, was 22815 orders and 51844 meals on July 1, 2023. Thanks to the patronage and encouragement of the public, we are now offering our services in 412 different train stations!

These achievements of eCatering can be ascribed to its customer-centric orientation. The dedication to ensuring customer satisfaction has resulted in IRCTC eCatering establishing a devoted and expanding clientele.

Summary

The implementation of eCatering programs, efforts, and innovations has had a favourable influence on the railway catering business, enhancing the eating experience for passengers. This encompasses the broadening of food choices, enhancements in quality benchmarks, heightened availability, streamlined digital ordering processes, promoting local and regional cuisines and effective delivery methods.

In conclusion, IRCTC eCatering has the potential to be a catalyst for the gastronomic revolution in the railway industry. Our initiatives have successfully elevated the train dining experience to new heights, and we can expect even greater achievements in the future!